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Interview each contractor you are considering. Here are some simple questions to ask:
• How long have you been in business continually? Look for a well-established company and check it out with consumer protection officials including Florida's Department of Professional Business Regulations (myfloridalicense.com) and the Better Business Bureau (bbb.org). They can tell you if there are unresolved consumer complaints on file; however, no record of complaints against a contractor does not mean no previous consumer problems. It may be that problems exist, but have not been reported, or that the contractor is doing business under different names.
• How many like projects have you completed in the last 12 to 18 months? Ask for a list. This will help you determine how familiar the contractor is with your type of project.
• Will my project require a permit? Most projects require permits prior to building, even for simple jobs like decks. A competent contractor will get all the necessary permits before starting work on your project. Be suspicious if the contractor asks you to get the permit. It could mean that the contractor is not licensed or registered, as required by Florida state law.
• May I have a list of references? The contractor should be able to give you name, addresses, and phone numbers of at least ten clients who have done projects with them in the last 12 to 18 months. Ask how long ago the project was completed and if you can see it. Competent contractors should be actively working and have current client referrals for you to check with.
• What types of insurance do you carry? Contractors should have commercial policies that cover personal liability, worker’s compensation and property damage coverage. Ask for copies of insurance certificates and make sure they are current. Avoid doing business with contractors who do not carry appropriate insurance. Otherwise, you will be held for any injuries and damages that occur during the project.
Checking References
Talk with some of the contractor’s former customers. They can help you decide if a particular contractor is right for you. You may want to ask:
• Can I visit your home or business and see the completed job?
• Were you satisfied with the project? Was it completed on time? Was it on budget?
• Did the contractor keep you informed about the status of the project and any problems along the way?
• Were there unexpected costs? If so, what were they?
• Did workers show up on time? Did they clean up after finishing their jobs on a regular basis?
• Would you recommend the contractor to your friends and family?
• Would you use the contractor again?
Watch Out
Not all contractors operate within the law. A less than reputable contractor will:
• Not be involved in local building associations
• Offer you discounts or cash incentives for finding other customers
• Change corporations every few years
• Asks you to get the required building permits
• Tells you the job will be a “demonstration”
• Pressures you to make an immediate decision
• Asks for large amounts of money upfront
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