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Communications: Do you feel comfortable asking your prospective contractor for details? Do you feel the contractor is listening to your demands, dreams and desires for this project? Your home is one of the largest investments you are likely to make and renovations, repairs and upgrades are costly ways to increase your home’s value. It is critical that you feel comfortable talking to your contractor of choice. You are hiring them after all to do a service for you. Listening to our clients is a huge cornerstone of our success. Never let a contractor intimidate, bully or pressure you into a “right now” buying decision.
Estimates and Quotes: Carefully check your pricing options on your written estimates. If you receive an estimate over the phone, sight unseen, do yourself a favor and move onto a new prospect. Each project has specific needs, materials and details so an estimate should always be preceded with an onsite visit. One tactic unscrupulous contractor’s use is to “lure” you in with a low-ball estimate and then stun you at the end of the project with thousands in unexpected costs. Empire Custom Builders, Inc always provides a Free Estimate, with detailed information for all materials, labor and anticipated costs upfront.
Get It In Writing: Obtain at least three written estimates and ask the contractor why he/she has charged the fees. Workmanship and material fees vary, so naturally a contractor using low grade materials should have an estimate significantly lower than the contractor who is using high end materials. Do your homework- know what you need for your home improvement project. Always factor in the time line for construction be specific with the contractor to understand the entire process. Never accept verbal agreements.
Guesswork and Surprises: Who has time for them? Make sure you have a full and complete understanding of all responsibilities for you and the contractor defined by your contract in writing before any work commences. Overlooked details create confusion, dissatisfaction and most importantly COST money.
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